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Assessing the current state of IT services and issuing a detailed report on all aspects.
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Developing strategic IT service procedures.
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Planning future IT service development strategies.
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Developing procedures for activating and designing new and existing IT services.
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Continuous IT service improvement.
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Developing secure transition procedures for new IT services.
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Developing procedures for IT service operations.
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Continuous improvement procedures for IT services.
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Documenting all IT service management procedures.
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Establishing an ITIL framework for IT service management at all levels.
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Designing procedural manuals for the organization.
