-
Assessing institutions and work systems.
-
Measuring customer satisfaction.
-
Developing a seven-star service plan.
-
Mechanisms for promoting a culture of excellent customer service and customer focus.
-
Developing a customer charter and service quality standards guide.
-
General guidelines to help improve service levels.
-
Mechanisms for receiving and handling customer feedback.
-
Developing customer and employee happiness indicators and standards.
-
Measuring customer happiness indicators.
